I bought my 2014 Fiesta ST in January 05, 2016. At that time, the dealership ran a CarFax which indicated the car was originally purchased and titled on October 5th, 2015. I asked both the sales person (who confirmed with their manager) and the financing/signing person many times if this meant that the Warranty start date would be October 5th, 2015, and they stated YES every time. My only regret here is that I didn't get it in writing; I asked if I needed to get it in writing, but they said 'No, it shouldn't be an issue.' Jokes on me, I guess.
Anyways. I just took my car in to get it serviced for an issue with the blender motor (clicking in the dash when I turn off the bottom vent), and surprise surprise, they state it's out of warranty, because the Warranty start date is '08/12/2013.' I contested it, and indicated that the car was first titled and owned in October 5th, 2015. They asked if I bought it used, and I said 'Yes, on January 5th, 2016' and they said 'Well, the warranty starts when it was first bought.' (I guess they simply couldn't process the dates at that time). I came back home so that I could do my research and see where I needed to go with this, and ran a CarFax, which clearly indicates that the car was, indeed, first titled and owned October 5th, 2015.
Now, through some other items that I have discovered after the car was sold to me, I'm seeing some things indicating that Warranty starts from the first time it is serviced. Does this apply before the car is even titled? This was never, ever mentioned when I was buying the car and asking after the warranty. I have all the documents from when I signed for the car, but there's precious little there indicating anything about the warranty (it only indicates that there is a warranty, not what type or how much time is left on it).
As it stands right now, I'm waiting for a call back from the service manager, who stated that their Ford system was down. He has told me, however, that if the 'discrepancy' or Warranty start date is due to 'first in service' date, there's not much they (as the service department/dealership) can do about it.
Basically, right now, I'm waiting to hear back, and I'm trying to figure out what my step will be when/if they come back and say 'There's nothing we can do to help you' or basically not honor the warranty as it was first represented to me when I bought the car.
Thoughts? Ideas?
P.S. As a fun little 'side note,' there are some other problems with the CarFax involving services for my Camaro--which I traded in for the Fiesta ST--showing up as services for my Fiesta in January 2015 (before I even owned the Fiesta). Separate problem that is being dealt with/corrected, and is at no fault of the dealership, of course, as it was a different shop that I have do my work. But it sure as hell doesn't make it easier when I speak to someone and have them reference the CarFax.
Anyways. I just took my car in to get it serviced for an issue with the blender motor (clicking in the dash when I turn off the bottom vent), and surprise surprise, they state it's out of warranty, because the Warranty start date is '08/12/2013.' I contested it, and indicated that the car was first titled and owned in October 5th, 2015. They asked if I bought it used, and I said 'Yes, on January 5th, 2016' and they said 'Well, the warranty starts when it was first bought.' (I guess they simply couldn't process the dates at that time). I came back home so that I could do my research and see where I needed to go with this, and ran a CarFax, which clearly indicates that the car was, indeed, first titled and owned October 5th, 2015.
Now, through some other items that I have discovered after the car was sold to me, I'm seeing some things indicating that Warranty starts from the first time it is serviced. Does this apply before the car is even titled? This was never, ever mentioned when I was buying the car and asking after the warranty. I have all the documents from when I signed for the car, but there's precious little there indicating anything about the warranty (it only indicates that there is a warranty, not what type or how much time is left on it).
As it stands right now, I'm waiting for a call back from the service manager, who stated that their Ford system was down. He has told me, however, that if the 'discrepancy' or Warranty start date is due to 'first in service' date, there's not much they (as the service department/dealership) can do about it.
Basically, right now, I'm waiting to hear back, and I'm trying to figure out what my step will be when/if they come back and say 'There's nothing we can do to help you' or basically not honor the warranty as it was first represented to me when I bought the car.
Thoughts? Ideas?
P.S. As a fun little 'side note,' there are some other problems with the CarFax involving services for my Camaro--which I traded in for the Fiesta ST--showing up as services for my Fiesta in January 2015 (before I even owned the Fiesta). Separate problem that is being dealt with/corrected, and is at no fault of the dealership, of course, as it was a different shop that I have do my work. But it sure as hell doesn't make it easier when I speak to someone and have them reference the CarFax.
