The custom tuning process is not cookie cutter; each individual tune is carefully built and we are very much dependent on our customers schedules as well. For example, your last tune was sent to you on May 24th, and logs were received June 9th. That is two weeks and 2 days and your updated tune will be delivered within around 6 business days (target is for today). We accommodate this for our customers and I hope that you can understand how these very individualized processes and tunes are a labor of passion and love rather than an attempt to rush something out the door as quickly as possible.
Thanks for the reply Alex - I know you state that the custom tunes are very individualized and I understand that. Don't take my annoyance as an insult on the final product - it seems to speak for itself.
My gripe comes with turn over time. The number of X-47 turbos you have tuned should be climbing and with that the turn over time should decrease... at least in my line of thought, the more you have tuned the more familiar with the platform you become and thus know what variables to monitor closer than others to ensure long term performance. It seems that the turn over time is excessive considering the competition can complete revisions much quicker. Yes, I understand that you pride yourself on the individualization of the tunes - perhaps there needs to be some compromise.
Until my tuning is complete (at which point I'll have no more updates) I'll continue to post my tune revision turn over time in order to help others accurately predict how long their tuning may take.
EDIT - I also enjoy how you state your turn over time in a numerical value (which is a single digit value of '6') where as you state it took me, the customer, 'two weeks and two days'. Doesn't look quite as good as '11' which is how many business days it took me to turn around logs.