Hello and welcome to our Fiesta ST Forum community! Is this your first visit?
Register

See the top rated post in this thread. Click here

User Tag List

Page 2 of 2 FirstFirst 12
Results 11 to 17 of 17
7 Likes

Thread: Dealership Warranty Issues

  1. #11
    Senior Member 656 Rep Points M-Sport fan's Avatar
    Ratings | Rate Transaction

    Medals
    Earned First 5 Rep Points Earned First 25 Rep Points Earned First 75 Rep Points Earned First 100 Rep Points  
    Join Date
    Feb 2016
    City
    Solebury
    State
    PA
    Country
    United States
    Posts
    4,935
    Mentioned
    25 Post(s)
    Tagged
    0 Thread(s)
    Likes Received
    656


    Guest-only advertisement. Register or Log In now!
    NOT much of a 'tech' if he does not know what a DV, or waste gate actuator even is on these cars!!

    I would not trust that stealership to change the wiper blades, let alone anything even slightly more complicated!
    Magnetic 2016 Fiesta ST base model

  2. #12
    New Member 16 Rep Points
    0%
    Rate Transaction

    Medals
    Earned First 5 Rep Points  
    Join Date
    Aug 2017
    City
    Dublin
    State
    OH
    Country
    United States
    Posts
    64
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Likes Received
    16


    Quote Originally Posted by Manta Ray View Post
    I learned to never rush picking up my... I learned to never go to the dealer for anything.

    Esp from my VW and Audi experiences. I had to fight to get my wheel fixed and prove it was damaged by them with GOOGLE MAPS, which showed that they had a yellow curb in their ramp and my wheel has YELLOW paint on it. You can only imagine the rage I had, and Audi of America basically told me tough shit, too bad, poor baby, now suck it up its just a rim. I had the black optics package so the wheels were an expensive upgrade, and Audi charges over 600 a wheel or something crazy like that, but they were all like we can repair it, and did a shitty job 3 times, then I got tired of it, since I couldnt get AoA to back me and just took the wheel with a crappy finish and small marks on it. Probably never gonna get Audi again because of this experience.
    The OP certainly has a good issue to raise with Ford concerning the dealer's failure to address the leaking axle issue. As far as Ford having any obligation (legal or moral) to fix or replace his wheel, it's not a manufacturer issue, and the OP never suggested it was. Perhaps the same is true with your Audi wheel. Certainly the dealership is responsible, but I don't understand why you are angry at the manufacturer, unless you think that Audi could have done more to try to get the dealer to make it right. I don't know that any manufacturer would have paid to replace a wheel that was not defective but was damaged by a dealer they don't own. As I suggested in my post above, they would have had one shot at fixing it and getting it perfect if it were mine, then off to small claims if they didn't replace it. Here is how it works. You file. They get served. The dealership owner goes apesh@t on the Service Manager that he (or she) got him sued over their obvious error. The dealer's $400 to $500 per hour lawyer "reaches out to you" to settle before having to spend tons on legal fees to show up to a hearing they will lose, and that can result in a judgement against them they will have to report to their insurance carriers. So you get your wheel, your court costs repaid, and the satisfaction of knowing the Service Manager took a beating.
    2017 Orange Spice FiST
    Toyota 4Runner (dd and winter)
    Harley Davidson Road King (very built)
    Ducati Multistrada
    Vespa gts250

  3. #13
    Member 52 Rep Points
    Ratings | Rate Transaction

    Medals
    Earned First 5 Rep Points Earned First 25 Rep Points  
    Join Date
    May 2016
    City
    Brooklyn
    State
    NY
    Country
    United States
    Posts
    337
    Mentioned
    5 Post(s)
    Tagged
    0 Thread(s)
    Likes Received
    52


    1 Likes

    Quote Originally Posted by apex1 View Post
    The OP certainly has a good issue to raise with Ford concerning the dealer's failure to address the leaking axle issue. As far as Ford having any obligation (legal or moral) to fix or replace his wheel, it's not a manufacturer issue, and the OP never suggested it was. Perhaps the same is true with your Audi wheel. Certainly the dealership is responsible, but I don't understand why you are angry at the manufacturer, unless you think that Audi could have done more to try to get the dealer to make it right. I don't know that any manufacturer would have paid to replace a wheel that was not defective but was damaged by a dealer they don't own. As I suggested in my post above, they would have had one shot at fixing it and getting it perfect if it were mine, then off to small claims if they didn't replace it. Here is how it works. You file. They get served. The dealership owner goes apesh@t on the Service Manager that he (or she) got him sued over their obvious error. The dealer's $400 to $500 per hour lawyer "reaches out to you" to settle before having to spend tons on legal fees to show up to a hearing they will lose, and that can result in a judgement against them they will have to report to their insurance carriers. So you get your wheel, your court costs repaid, and the satisfaction of knowing the Service Manager took a beating.
    I could tell you that manufacturers, have regional reps and managers that can suggest to dealers to make things right, which I have received this service from less 'luxurious' car company... But that's just my experience and your's is clearly different and also correct, you can assume the manufacturer has nothing to do with anything, but they do, again in my experience (I just have to keep pointing that out otherwise its not valid). Regional managers are there to advise dealers how to do their job and keep their reputation in check, and they have much more influence than the service manager, again just my perspective and experience, your's may differ.

  4. #14
    Member 258 Rep Points LilPartyBox's Avatar
    Ratings | Rate Transaction

    Medals
    Earned First 5 Rep Points Earned First 25 Rep Points Earned First 75 Rep Points Earned First 100 Rep Points  
    Join Date
    Dec 2015
    City
    NYC
    State
    NY
    Country
    United States
    Posts
    941
    Mentioned
    11 Post(s)
    Tagged
    0 Thread(s)
    Likes Received
    258


    2 Likes

    Just a bit of advice. I've started taking videos of the interior and exterior of my car before even walking into the service center. I keep the vid running until i'm done speaking to the service rep. This way it's all documented. They can't fight video evidence...

    It's a shame we have to go through nonsense like this SO OFTEN. I too had Audi service shit on me and will never buy another luxury mark again, especially German. If my warranty isn't going to mean shit, then let my cost of entry at least reflect that. So i bought a lil Ford lol And actually have to take mine in for this same issue and have been dreading it for months. I truly hate fighting with service depts.
    2016 Shadow Black w/ Recaros
    Chassis: MeisterR ZetaCRD+ Coilovers, Pierce Motorsports Torsion and 2 pt braces, Cobb Tuning sway bars
    Drivetrain: FSWerks Short Shifter, Cobb Tuning RMM, MAPerformance Catback, Cobb Hangers, Stratified Tuning v.3 OTS, Depo Racing IC and piping, Cobb Tuning Intake w/ MAP vacuum, GFB DV+, MAP Catted DP (pending install)

  5. #15
    Senior Member 115 Rep Points me32's Avatar
    Ratings | Rate Transaction

    Medals
    Earned First 5 Rep Points Earned First 25 Rep Points Earned First 75 Rep Points Earned First 100 Rep Points  
    Join Date
    Apr 2014
    City
    fairfield
    State
    CA
    Country
    United States
    Posts
    1,330
    Mentioned
    11 Post(s)
    Tagged
    0 Thread(s)
    Likes Received
    115


    Quote Originally Posted by SoyFiesta View Post
    Totally stock DV.

    The tech also thinks the car has a BOV and not a DV. I asked them to clarify what they are speaking about and they won't
    Did you ask them to show you? You need to try and get a relationship with your dealer.
    2008 Shelby GT500
    2921 out of 6513 coupes
    132 of 314 Alloy Metallic
    Shelby Dash Plaque,FRPP TVS Super power pack ,Drag Pack,SVT handling pack,FRPP Cobra Jet TB/MAF/80lb injectors,J&M UCA,LCA,Adj.PHB,SFC,PH A/D,O/R H, DynoMax 3in,CHE, Shelby Rad/HE,VMP 2.59,KB BAP,L&M plenum,BMR KMEMEBER,AED CUSTOM RETURN STYLE FUEL SYSTEM.
    91/E85 tune by SHAUN AT AED
    700HP/700TQ ON E85
    10.78 @ 129MPH 1.644 60FT

    2014 Fiesta ST Green Envy Tricoat
    2014 Tuxedo Black Fusion

  6. #16
    Member 46 Rep Points SoyFiesta's Avatar
    Ratings | Rate Transaction

    Medals
    Earned First 5 Rep Points Earned First 25 Rep Points  
    Join Date
    Mar 2016
    City
    Inland Empire
    State
    CA
    Country
    United States
    Posts
    223
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)
    Likes Received
    46


    Quote Originally Posted by me32 View Post
    Did you ask them to show you? You need to try and get a relationship with your dealer.
    After having to call the GM of the dealer, and ford corporate (who are useless) the service manager finally returned my call. His tech “used the wrong word” when he said waste gate was leaking and meant the air intake was leaking oil. After challenging my knowledge of the function of a direct injected engine, what an oil catch can does, and the differences between engine oil and gear oil, they’re fixing my wheel and addressing the axle seal now.

    It’s sad that the two times I’ve needed warranty work on the car it’s required so much work and effort, and almost neeeding to go to small claims Court to resolve.

    Ford corporates customer service and field reps have been 0 hell as well. This whole experience really makes me rethink ever buying a Ford again as their customer service makes VW seem like Lexus it’s so bad

  7. #17
    Senior Member 115 Rep Points me32's Avatar
    Ratings | Rate Transaction

    Medals
    Earned First 5 Rep Points Earned First 25 Rep Points Earned First 75 Rep Points Earned First 100 Rep Points  
    Join Date
    Apr 2014
    City
    fairfield
    State
    CA
    Country
    United States
    Posts
    1,330
    Mentioned
    11 Post(s)
    Tagged
    0 Thread(s)
    Likes Received
    115


    1 Likes

    Guest-only advertisement. Register or Log In now!
    Quote Originally Posted by SoyFiesta View Post
    After having to call the GM of the dealer, and ford corporate (who are useless) the service manager finally returned my call. His tech “used the wrong word” when he said waste gate was leaking and meant the air intake was leaking oil. After challenging my knowledge of the function of a direct injected engine, what an oil catch can does, and the differences between engine oil and gear oil, they’re fixing my wheel and addressing the axle seal now.

    It’s sad that the two times I’ve needed warranty work on the car it’s required so much work and effort, and almost neeeding to go to small claims Court to resolve.

    Ford corporates customer service and field reps have been 0 hell as well. This whole experience really makes me rethink ever buying a Ford again as their customer service makes VW seem like Lexus it’s so bad
    Alot it of it has to do with the dealership. I've always had great relationship with my dealership and it makes all the difference in the world. They have always fixed my issues. Alot of times if you know what the issues is and can show the service adviser or tech it makes there job easier to fix it. Sorry you had such a bad experience with the dealership and ford corporate. Hopefully it will get better In the future.
    2008 Shelby GT500
    2921 out of 6513 coupes
    132 of 314 Alloy Metallic
    Shelby Dash Plaque,FRPP TVS Super power pack ,Drag Pack,SVT handling pack,FRPP Cobra Jet TB/MAF/80lb injectors,J&M UCA,LCA,Adj.PHB,SFC,PH A/D,O/R H, DynoMax 3in,CHE, Shelby Rad/HE,VMP 2.59,KB BAP,L&M plenum,BMR KMEMEBER,AED CUSTOM RETURN STYLE FUEL SYSTEM.
    91/E85 tune by SHAUN AT AED
    700HP/700TQ ON E85
    10.78 @ 129MPH 1.644 60FT

    2014 Fiesta ST Green Envy Tricoat
    2014 Tuxedo Black Fusion


 
Page 2 of 2 FirstFirst 12

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •