I took my car in last week to have the recall done. ..Also needed the blend door actuator replaced. Two jobs, one visit... This was Tuesday. I went in Wednesday and was told the car was going to ______ (the next guy who was to do the blend door.) I went in Thursday and was told that they had misplaced the recall parts and had had to reorder them. Went in Friday and they said they had the parts but since they had never done the job they didn't want to start on Friday because they were allotting 3 days to get it done right. ..
I went in yesterday, Wednesday and was told they couldn't reset the PCM. They have been locked out (by the mp215) tune and can't get in to reset it so they haven't started the work. I asked if they had done the blend door. .. Blank looks. They couldn't seem to locate the R.O. that had that job listed. I told them I would take the part (YH 1896) and the car to another dealer who could do the reset (and has done so in the past, twice). I went to get the part and they had lost it or sold it to another customer (I paid for it when i ordered it). ..
I was really hoping that the local dealer could do it. I have avoided using them since I bought the car (from a different dealer in Portland) not trusting the local-yokels. My fears have been confirmed. Now I will have to take the car to Portland, get a ride home, wait for it to be done and get a ride back. Pain the the ass but at least they should be able to do the task.
They said they couldn't connect to the FORD server. I know that the tune is locked and can only be reset by a genuine FORD dealer. Makes me wonder where they got their software, as I know this recall has been performed on cars that have the mp215 tune.
Don't know if this is rant, but thanks for letting me vent.