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Mountune Mudflaps

Jerickson88

Active member
Messages
720
Likes
204
Location
Rock Creek
#1
Why does it take so long to get an email back? I bought them a week ago, they haven’t shipped or won’t respond to my emails. Tomorrow I am going to call and demand my refund. Could have gotten the same product minus their logo off of eBay and had them on my car.

Anyone else think they have shoddy customer service?

I would say that maybe they are busy and can’t field emails right now but how busy can they be if they can’t ship within a weeks timeframe?
 


Dpro

6000 Post Club
Messages
6,157
Likes
5,780
Location
Los Feliz (In the City of Angels)
#2
Why does it take so long to get an email back? I bought them a week ago, they haven’t shipped or won’t respond to my emails. Tomorrow I am going to call and demand my refund. Could have gotten the same product minus their logo off of eBay and had them on my car.

Anyone else think they have shoddy customer service?

I would say that maybe they are busy and can’t field emails right now but how busy can they be if they can’t ship within a weeks timeframe?
You do realize tomorrow is a National Holiday, the likelihood of them being open is not high.
 


OP
Jerickson88

Jerickson88

Active member
Messages
720
Likes
204
Location
Rock Creek
Thread Starter #3
You’re probably correct. I’m a little bitter that they didn’t ship them beforehand. I don’t expect next day but when you order Sunday evening, and the week passes with no updates; I’m frustrated.
 


John9851

1000 Post Club
Messages
1,269
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913
Location
Grosse Pointe Woods
#4
That's the way they operate. My son bought me a RMM from them during a July 4th sale. 6 weeks went by no e-mail. He called they said they where on back order. Received after 2 months. Helps when your approved by Ford.
 


OP
Jerickson88

Jerickson88

Active member
Messages
720
Likes
204
Location
Rock Creek
Thread Starter #5
That's the way they operate. My son bought me a RMM from them during a July 4th sale. 6 weeks went by no e-mail. He called they said they where on back order. Received after 2 months. Helps when your approved by Ford.
Yeah I’m getting a refund ASAP. It’s funny bc as soon as Inodered the status said that it’s processing and can’t be cancelled but they will email me with tracking. Can’t cancel my foot, you haven’t shipped!
 


Bluedrank

Active member
Messages
676
Likes
252
Location
Winter Park
#6
Mountune are notorious for ignoring emails. I've emailed them so many times and never once have they even bothered replying. They do however eventually ship their stuff. How long it takes for them to process that order is up in the air though.
 


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