Finally resolved, here is a summary:
feb 17, 2022: ordered from
gumotorsport.com
mar 17: delivered
mar 27: installed, found the problem, and mentioned to map performance customer service
mar 31: map indicated that resolution had to be setup through original company it was purchased through, so contacted gumotorsport reach out to map
apr 4: map offered a $50 gift certificate to their website, or $100usd credit and new tip, (not allowed to send back since it was installed)
apr 6: agreed to a new tip, received refund from gumotorsport ($100usd)
apr 7: confirmed as shipped by map (expediated), tracking was sent to vendor
apr 29: still no delivery, reached out to vendor for tracking and he said that he only knew the tracking company name and did not have a tracking number, sent email to map - no response,
apr 30 to may 16: could not get a response from the company, tried multiple times.
may 16: posted a scathing google review, finally got a response from Jacob the review manager, he said he would update me asap
may 23: original tip was never shipped! backorder on the tip supplier
jun 1: map asked me to reconsider my review
jul 6: still no exhaust tip, asked for an update, still backordered
jul 20: tips arrived at map
jul 25: tip shipped
aug 30: finally installed, worked out to $107cad labour
Little disappointed that communication totally dropped in april and the initial delivery was never actually sent!
Everyone was dealing with supply chain issues, but it almost took half a year to resolve!
I do appreciate the review manager, Jacob, taking over the issue and giving me a lot of updates on what was happening (although tips were backordered for another 2 months he really kept me informed).
I'm a little disappointed that I have a non-stainless weld on my stainless exhaust. If I could do it over again, I would have just bought a thermal exhaust.