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RedlineGoods - Horrible Experience - Poor Quality Control

shouldbeasy

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#1
My experience with Redline has been such a clusterfuck that I figured that I share the details perhaps I can help someone avoid this company and the stress caused / time lost.

Timeline:

January 5th - Online Order Placed - Ordered full set of interior products for my FiST

January 5th - Sent Email - emailed Redline to confirm that I would like to change my material selections

January 6th - Received email - Maciek confirms that changes had been made

January 23rd - Sent email - Requested confirmation of tracking number as it had not moved from the original USA destination

January 23rd - Received email - 'copied and pasted' email back from Maciek stating that if the package is lost for 30 days then a replacement set would be sent out. Didn't acknowledge my questions from previous email.

January 24th - Online Tracking - USPS shows package enroute via online tracking

February 5th - No product Received - No replacement set sent out (as per previous email)

February 10th - Sent email - Package not received yet, email Maciek regarding status.

February 11th - Email received - Maciek acknowledges that package has not been received and will ship another set with confirmation of my mailing address.

February 11th - Sent email - shipping to Montana wasn't beneficial and I requested to have the items now delivered to Canada.

February 12th - Received email - Maciek requesting that I contact USPS to try and locate the package as it shows it's been in the States since January 25th.

February 13th - Sent email - Confirmed that case had been started with USPS, once again requested shipping to Canada and asked if there were any complications with it.

February 14th - Received email - Maciek states that he can resend the items to Canada when the original is returned to him.

February 14th - Sent email - Requested clarification on the fact that the items were deemed lost enroute and whether or not a replacement sent is forthcoming.

February 14th - Received email - Maciek stating that he is going to wait for USPS case resolution to proceed, asked if it was 'okay with me'.

February 14th - Sent email - stated that I needed to pick up my items from Montana and that if it takes longer than that I need the items shipped to Canada.

February 15th - Received email - Maciek states that he will send a replacement sent to Canada and 'worry about the other one later'.

February 17th - Sent email - No word from USPS regarding open case - requested tracking number for new shipment to Canada

February 18th - Received email - tracking number provided

February 23rd - Sent email - I picked up my items at the border and the original set was delivered - ruined and moldy.

February 24th - Received email - requested that I send through pictures of what was delivered

February 24th - Sent email - provided pictures of ruined items (I had already washed them in an attempt to salvage - I had waited almost 2 months at this point).

February 24th - Received email - states Maciek will be following through with claim with USPS

March 4th - Sent email - 2nd set arrives and the colour scheme is not what was confirmed via email but what the original internet order was. Second set doesn't have the same holes punched in the door panel liners, foam insert for arm rest cover is cut poorly, is the wrong size / doesn't fit / isn't the same size as the first one which appears to be cut of higher quality foam. They're not the same material.

March 4th - Received email - Maciek states he doesn't have record of me requesting the colour change (it is still the subject matter of the email chain 'Change Existing Order')

March 4th - Sent email - mention that the original request is within the emails going back and forth - it was the first one.

March 5th - 2 Months since order placed.

March 5th - Received email - Maciek apologizes for not recording the request originally. Unfortunately I have to send these ones back before receiving the items I ordered in the correct colours.

March 5th - Sent email - request a prepaid waybill to send the items back on.

March 5th - Received email - Maciek states he can't send me a prepaid waybill but will refund me the cost of shipping. States that once again, the items need to be received before a replacement sent out.

March 5th - Sent email - Frustration grows - I state that I'll send the items back and Maciek can refund the entirety of the order.

March 6th - Sent email - state that I shouldn't have to spend any more money on these products / returning them. Request a prepaid waybill again.

March 6th - Received email - Maciek states he can't send me a prepaid waybill but that 'We?ve sent you two sets so you know we can be trusted, I would have thought.' Keep in mind I've paid for the set and it was clear one was ruined and a insurance claim had been initiated.

March 6th - Sent email - State that I'm not spending more of my money on returning a set which it has been acknowledged, is not what I ordered.

March 6th - Received email - Maciek states: 'OK. Order another one via the site. Send this one back whenever you can. We?ll ship the replacement immediately and I promise you that as soon as the first set is returned we?ll refund you for the first order, and credit shipping towards the second one.'

March 6th - Sent email - tell Maciek I'm not ordering another product from his site and will be initiating a claim through Visa for a product never delivered.

March 6th - Received email - Maciek states: 'If you call visa you will still need to return the product,and it will take 6-8 weeks before you get the money. If you send it back to us, I will refund you quicker than they will.'

March 6th - Sent email - I reply: 'The items are available for pick up if you wish to provide me with the means to ship them back without incurring additional charges to myself. I have been advised that you have 15 days to provide me with a course of action; a.) a waybill to return the items on or b.) the refund of my payment from January 5th.' This statement is basically word for word what Visa told me to write - they agree that I should not be paying additional fees to return a product that was shipped in error.

March 6th - Received email - Maciek states: 'I won?t be providing you anything. Please send me pictures of all products destroyed, cut in half will do. I will not fight your refund if I see pictures documenting that you no longer possess the products.'

March 6th - Sent email - I reply: 'Unless instructed by Visa to destroy the products I will not be.
As mentioned, either provide me with a waybill to send the items back on or issue me a refund. As you are stating you don't have access to any international shipping companies (also email is required, but it's apparent email isn't an issue) then I'll be awaiting confirmation that you've processed the refund.
If you don't want to process the refund, I'll contact Visa again and they'll do a forced chargeback.'

March 6th - Received email - Maciek states: 'How about a compromise. Find out how much it would cost to send them back, and I?ll send you a payment for that amount, so that you have money up front for the shipping costs?'
In a later email also adds: 'In reference to the previous email ? so I have proof below that you will USE a products that you WILL NOT HAVE paid for when I refund you.
How is that fair, in your book?'

March 6th - Sent email - my reply: 'They're moldy. You want them? Probably not if you paid anything for them. For free? Probably give em a try.
Sorry - I don't have to email you and justify anything. You can't / won't provide me with a way to send these items back without paying for it upfront. Oddly enough, Visa agrees that it is not of my concern to pay more money out of pocket when I haven't received what I ordered. Or perhaps you deem the first set in fine working order when it arrived. It wasn't.
You're contacting USPS regarding the first set are you not? Was it not insured?'

March 6th - Received email - Maciek reaffirms that he wants me to prove that the products were destroyed - only then would he refund me my money. States: 'Why would I refund you, if you are not going to return the product, and you are not going to document it was destroyed. For all I know you?ll sell them on eBay right after I refund you.'
In an additional email: 'I know I made a mistake. I?m suggesting a way that would not cost you gas, time or funds. Just prove they will be destroyed and get an instant refund. Or the charcoal/white set if you end up still wanting it.
Let me repeat what I said before. I stand to lose a lot if I don?t make it right, either by refunding you or making sure you get what you paid for. And I have no intention of NOT making it right, not only because you could smear us in tar online, but because that?s how I am. I want happy customers. I don?t need disgruntled ones. I just hate being taken advantage of, as I?m sure you do.'

March 6th - Sent email - I reply: 'And I'll repeat: you never provided me what I paid for (a full set in charcoal and white WITHOUT MOULD!!!) and now want me to pay to ship a product back you admit sending in error.
I won't resort to insults but your customer service when at fault is appalling. You're already aware that this transcript will be posted online, pretty wild considering all you had to do was send out the correct product. '

March 6th - Paypal refund received.

March 6th - Received email - Maciek states: '1) Posting email communication publicly without the other parties consent is illegal. You do not have my permission to do that with any of my emails to you.'

Well, I just posted a whole mess of transcripts from our conversations. So come at me bro. If you wish to pressure me in to compromising to pay more / trust you with more of my money then you've got another thing coming.

From this, all I wish to do is make people aware of RedlineGoods and the fact I issue with Maciek and the way he handled the errors on my order. This wasn't fun. This wasn't the way I wanted to spend my Sunday morning. I still don't have the correct colour interior panels I desire. Fortunately there seems to be an alternative on the horizon. Then again, I've pretty much 'fallen out of love' with doing more interior mods.
 


Chris G

Active member
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#2
Wow your experience was worse than mine. All I had to do is wait for 1.5 months and have it sent twice because the first shipment never showed. Sorry to hear that it was rough... all for a couple hundred bucks worth of stuff.
 


Messages
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Location
Chicago Burbs
#3
Sorry man, I had a great experience with them. Got my order perfect and arrived in maybe 3 weeks tops.
 


D1JL

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#4
That is bad to hear but I too had no problems.
I have all of their products for my car, they were all perfect, and exactly what I ordered.



Dave
 


JPGC

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#5
I had no issues with Redline Goods either. I've only ordered from them twice. It sucks that you had the issue that you did and I've seen the same stuff happen with many other companies over the years. BTW, who is Maciek? Salesman, Manager or owner?
 


OP
shouldbeasy

shouldbeasy

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Thread Starter #6
I had no issues with Redline Goods either. I've only ordered from them twice. It sucks that you had the issue that you did and I've seen the same stuff happen with many other companies over the years. BTW, who is Maciek? Salesman, Manager or owner?
Owner / President as the slip included with the interior pieces states.

I just wish he had been willing to admit fault, send the correct items immediately and trust that the incorrect ones would arrive in time. Instead, this shit happens.

As stated, If you purchase something from them, it seems apparent that it better go right the first time as complications are due to arise otherwise.
 


re-rx7

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#7
You come off as a dick. Just saying. Sounds like the guy was trying to work with you but you kept playing asshole. At least he replied to your emails.
 


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Brunswick
#8
I didn't have that great of an experience with them either. I ordered a shift boot with stitching to match my car (molten orange) I received it and it was not even close to matching. I asked the owner if they could make the color match better and he said no. I talked to the guy on the other ST forum (Jack) and he said that he could do this. Kinda funny that they both said different things. So I received the new one and still am not completely satisfied with the color, but I just said fuck it, close enough because I didn't feel like dealing with them anymore lol.
 


Chris G

Active member
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#9
Oddly enough I am not all that impressed with the 'chargoal gray' leather armrest cover and am debating on just selling my shift boot before I go through the hassle of installing it and not being happy (we'll see how bored I get next weekend). A few folks posted that 'charcoal gray' with white stitching was the color to get to match the stock seat leather, but in my opinion, it's too light. I wish I would've gone with black, but it's a little late now. I'm so OCD that I am debating just purchasing a new armrest lid and going back to the plastic.

[dunno]

That all being said, the quality isn't bad. I was expecting a little more than a piece of leather with some stitching on it though for whatever reason.
 


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#10
Oddly enough I am not all that impressed with the 'chargoal gray' leather armrest cover and am debating on just selling my shift boot before I go through the hassle of installing it and not being happy (we'll see how bored I get next weekend). A few folks posted that 'charcoal gray' with white stitching was the color to get to match the stock seat leather, but in my opinion, it's too light. I wish I would've gone with black, but it's a little late now. I'm so OCD that I am debating just purchasing a new armrest lid and going back to the plastic.

[dunno]

That all being said, the quality isn't bad. I was expecting a little more than a piece of leather with some stitching on it though for whatever reason.
The charcoal grey does not match the interior at all. I had them switch the leather color of my shift boot to black.
 


OP
shouldbeasy

shouldbeasy

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Thread Starter #11
You come off as a dick. Just saying. Sounds like the guy was trying to work with you but you kept playing asshole. At least he replied to your emails.
Yep, I know I am a demanding customer. I specify EXACTLY what I want, and, oddly enough, expect the provider to come through. Redline wouldn't. And wanted me to pay upfront / remove my leverage before correcting the problem.

It's kinda amusing to me but a situation damn near identical happened to my Mother not 3 months ago. She purchased a $1200 kitchen island from Home Depot Canada. They shipped it out - it arrived damaged, she documented it. Second island was sent out immediately and they didn't even want the 1st one back let alone ask her to destroy it before providing refund. This was for $1200 worth of goods, not $212. Shit, the cost on these is probably somewhere near $40, TOPS. China could pump these out by the minute, and perhaps does.

When I was waiting for the first set I believe I was more than patient. When I received an email stating that if the goods weren't delivered for 30 days a replacement set would be sent I had hoped it was true. I waited 47.

Then I was pressured to destroy the items before refund would be provided. Also told to not deal with Visa as they would take longer and he could provide me with a refund faster. When I've purchased items from you I'm not going to remove any leverage I have in order to placate someone who has still failed to deliver the items ordered.

Oddly enough I am not all that impressed with the 'chargoal gray' leather armrest cover and am debating on just selling my shift boot before I go through the hassle of installing it and not being happy (we'll see how bored I get next weekend). A few folks posted that 'charcoal gray' with white stitching was the color to get to match the stock seat leather, but in my opinion, it's too light. I wish I would've gone with black, but it's a little late now. I'm so OCD that I am debating just purchasing a new armrest lid and going back to the plastic.

[dunno]

That all being said, the quality isn't bad. I was expecting a little more than a piece of leather with some stitching on it though for whatever reason.
Did you receive a piece of foam with your armrest cover?

I believe it's crucial to understand that the charcoal and white match the INSERTS of the seats and not the largest portion of the seats (where the ST is). The colour match isn't horrible... the white stitching seems to match.

Not including any hardware for the door panels isn't ideal... I would have preferred that they source the correct screws as opposed to asking us to purchase and modify our own. And of course, you need some spray adhesive - that'll be $10-15 that you probably won't use again.
 


Chris G

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#12
The charcoal grey does not match the interior at all. I had them switch the leather color of my shift boot to black.
How did that go? Was it a tedious process?

shouldbeasy - the armrest I am referring to is the center armrest... my apologies. No foam piece for that.
 


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#13
How did that go? Was it a tedious process?

shouldbeasy - the armrest I am referring to is the center armrest... my apologies. No foam piece for that.
It was kind of a pain because they are located in Poland (unless they opened a location in the US since my issue with them) so it took a while to return my item and for them to send a new one. I started the process August 28th last year and finally received my new shift boot October 20th. So it took a couple of months. They are pretty busy. If you want to talk to someone, I would definitely contact Jack on the other forum (http://www.fiestast.org/forum/forum.php there's a sub forum for RedlineGoods under vendors) The owner of the company (Maciek) has no idea what he's talking about. I had to argue with him back and forth about getting a new color, even though it clearly states on their site if you want a color not on the list to contact them. After contacting Jack, everything went much more smoothly.
 


Chris G

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#14
I think I may just remove my armrest cover (no idea how since I fawkin' super-glued it) since I think it looks like crap against the stock seats and then install the shift boot since it doesn't sit right next to something that would make the charcoal gray color look funky like the black part of the Recaros do to the armrest cover.

I can tell you right now that it is definitely not worth another 2 month wait for the right color. I don't need a black shift boot that bad.
 


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