Can someone help me

[K1LLN1T]

Not sure what’s going on with my backup camera.

 

[Intuit]

If not for the icon and text, I would've thought that to be a busted screen.

Do you have a 2019 with standard backup cam?

 

[K1LLN1T]

If not for the icon and text, I would've thought that to be a busted screen.

Do you have a 2019 with standard backup cam?

Not sure usually it’s not upside down of course and has lines where when I’m turning one direction it’ll show me on the backup sceeen


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[K1LLN1T]

If not for the icon and text, I would've thought that to be a busted screen.

Do you have a 2019 with standard backup cam?

Just checked it out this morning and it’s still upside down but the static or lines are gone


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[Intuit]

Sounds like you have an aftermarket backup cam installed.
https://www.google.com/search?q=site%3Afiestastforum.com+backup+cam+forescan
Those threads should provide the necessary info to replace the failing device and fix the upside-down problem.

 

[K1LLN1T]

Sounds like you have an aftermarket backup cam installed.
https://www.google.com/search?q=site%3Afiestastforum.com+backup+cam+forescan
Those threads should provide the necessary info to replace the failing device and fix the upside-down problem.

Shouldn’t be I got it brand new in 2019 and never touched it


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[Intuit]

Okay your reply obviously confused me LoL.
Still fall under the 3 year warranty?

 

[K1LLN1T]

Okay your reply obviously confused me LoL.
Still fall under the 3 year warranty?

Possibly, wanted to figure it out myself before taking it anywhere can’t really find anything on YouTube so figured I’d ask here. Any idea on how to reset it?


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[Capri to ST]

Possibly, wanted to figure it out myself before taking it anywhere can’t really find anything on YouTube so figured I’d ask here. Any idea on how to reset it?


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Yes, this is from the Sync 3 owners manual, and tells how to do a simple reset-

SYNC 3 System Reset

The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC system.

 

[K1LLN1T]

Yes, this is from the Sync 3 owners manual, and tells how to do a simple reset-

SYNC 3 System Reset

The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC system.

Just gave it a shot and it didn’t work


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[Capri to ST]

Just gave it a shot and it didn’t work


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Oh well, it was worth a try. I always think that's a good place to start because it's quick and easy, and doesn't change any of your settings.
The next step may be a master reset, which will delete all your settings-
If the system reset does not resolve the issue, continue with a master reset.
Performing a master reset

1. Start your vehicle. Ensure your vehicle is in park and running, not in accessory mode.
2. Press Settings on your vehicle's SYNC screen.
3. Choose General.
4. Scroll down and press Master Reset. A message confirming that all system settings will be erased and reset to factory defaults will appear.
5. Press Continue. A Resetting to factory defaults message will appear, the system will turn off and the screen will go blank. It may take a few minutes for the system to reset and resume normal operation.

https://www.ford.com/support/how-to...our vehicle's,to factory defaults will appear.
Those two procedures will hopefully iron out any software problems. If they don't work, then you may have a hardware problem.

 

[Intuit]

I suspect the fault is in the backup cam module and don't expect the resets to affect it; particularly since the module is powered off between ignition cycles. But as Capri mentioned, don't hurt to try.

I believe they'll need to replace the backup cam module though. Hardware issue...

 

[New_Daily]

My wife’s 2018 Flex is having a similar issue. Since it was out of warranty, I paid for the diagnosis and they said it was the camera. They wanted $785 to replace so I said no thanks. But I haven’t gotten around to doing it myself. The camera part it’s self (for the Flex) is $245.

So anyway, I’d concur that its the camera. If you’re under warranty, make the dealer fix it.