So I brought my 2016 ST to my local dealer to get warranty work approved to be done.
Three things needed addressing.
1. Roof trim coming up from the body
2. Door frame vinyl wrinkling and coming up
3. Paint chips where the trim piece for the ford emblem on the hatch Sits against the body on the edges meet. On both sides Symmetrical of each other.
They get back to me 2 days later because he took pics and sent it to Ford for approval.
This is his reply:
Good Morning Jordan, Sorry for the late response for I was off yesterday. We can replace the roof and the side molding for you. Ford is saying that after a close look the missing paint appears to be do to exterior damage.
Ford is saying that the paint chips are considered to be the result of damage from an outside source. That being said they denied the claim. We do have a paint guy that could touch that up for you for pretty cheap. Or I can see how much a tube of touch up paint cost for you.
Im lowkey annoyed the paint chips are denied work but everything else is okayed. On a 2016 new car I believe this should not be happening. My 97 civic had better paint and no chips flaking off on its own.
How should I go about this? Different dealer?
Three things needed addressing.
1. Roof trim coming up from the body
2. Door frame vinyl wrinkling and coming up
3. Paint chips where the trim piece for the ford emblem on the hatch Sits against the body on the edges meet. On both sides Symmetrical of each other.
They get back to me 2 days later because he took pics and sent it to Ford for approval.
This is his reply:
Good Morning Jordan, Sorry for the late response for I was off yesterday. We can replace the roof and the side molding for you. Ford is saying that after a close look the missing paint appears to be do to exterior damage.
Ford is saying that the paint chips are considered to be the result of damage from an outside source. That being said they denied the claim. We do have a paint guy that could touch that up for you for pretty cheap. Or I can see how much a tube of touch up paint cost for you.
Im lowkey annoyed the paint chips are denied work but everything else is okayed. On a 2016 new car I believe this should not be happening. My 97 civic had better paint and no chips flaking off on its own.
How should I go about this? Different dealer?