Has Anyone Been Able to Contact Mountune?

[Capri to ST]

I ordered their MP215 kit and have tried to call them at their listed # 714-424-9400 20+ times over 2 days with some questions, and no one ever answers the phone, I'm getting concerned. I have had no trouble reaching them in the past. Does anyone have another way of contacting them or know what's going on with them?

 

[FLORIDAST]

They just had a big sale so they're probably swamped. They can be a little slow but you'll get your stuff.

 

[Capri to ST]

Thanks, I just want to be able to call them if an issue arises,it's weird to have a business that doesn't answer their phone.

 

[marc89gti]

They are struggling to answer calls and or emails for what seems like the last year. Have had times where I would call multiple times throughout the week and no one answers. I think they are just over whelmed with orders and inquiries in general. Definitely room for improvement compared to Cobb Tuning they were great to talk to and deal with


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[M-Sport fan]

it's weird to have a business that doesn't answer their phone.

You mean like Sparktec Motorsports? LOL

 

[Bluedrank]

Mountune traditionally does not give a fuck about returning calls or emails. This has been a thing for a while. Never once have they ever replied to my emails, even ones regarding an order I had placed. They simply do not care.

 

[Jerickson88]

Mountune traditionally does not give a fuck about returning calls or emails. This has been a thing for a while. Never once have they ever replied to my emails, even ones regarding an order I had placed. They simply do not care.

Nope, they sure don’t. Piss on their customer service and ability to have accurate inventory

 

[GAbOS]

I just got my radiator last week that was on back order. I had to email them to change the shipping address due to life changes a couple months back and got a response the next day. Just wanted to add my recent experience.

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[stascom]

When I had to contact them via email, it was consistently a week to get a response.

 

[alexrex20]

Mountune is complete shit.

 

[D1JL]

Have you tried Facebook?



Dave

 

[Capri to ST]

To update this, I sent them an email and they responded fairly promptly, and the last few times I called them I have gotten through easily, so it appears their customer service is better than I thought. They were having a big sale when I had no success in getting them and appear to have been overwhelmed. I was getting ready to have my MP 215 kit installed when I was unable to contact them, and was upset because I had some questions to ask. I still think you should be able to get through even during a busy time, but it does appear that you can get in touch with them fairly easily during normal times.

 

[D1JL]

I sent a text to Ken Anderson last Friday.
They are trying hard to fix this.


Dave

 

[Perfblue15]

I've called mountune a couple times over the last few months and never have had an issue with their service.

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[XR650R]

Same here. I've always gotten good service from them.

 

[XanRules]

I emailed them a product question a few days ago, I think they got back to me in like, a couple hours.

 

[JSWhaler]

No issues today with Mountune for an order and follow up phone call.

 

[its_stock]

Mountune is back to there old ways. I have been consistently calling for over 2 weeks and only once did I get through to some young lady with a baby crying and dogs barking in the background. Needless to say my issue with an order placed on 2/14/23 that still has not been delivered did not seem to be a problem for her.