Well there's an obvious issue. They should only be charging you the set price of 149.99 unless you agreed to pay by the hour... I mean if they couldn't find it the first couple of times I don't blame them for charging per hour. Your now going the no expense spared avenue of trying to find a problem. People have families to feed and as long as the hours for diagnostics are true hours, regardless of whether they've found it, that's the cost of diagnostics and I feel that's fair. Now if it comes back as a factory defect ford should pay your bill. But if not, if op did something to cause it, op should have to pay the bill. Remember, any Ford warranty must be proven it was Ford's fault before they'll cover it and the way they go about it is it's always the customers fault until proven otherwise.
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Well first I'll say I used to work in a shop and we fixed things other shops couldn't. We would have never charged someone continuously for a problem we couldn't solve. Yes people should get paid for diagnostics to a point, but you don't get paid continuously just to scratch your head.
At some point you have to say look this is above our ability we don't have anyone here that can properly figure this problem out.
At a certain point you set a limit on diagnostics some places put a one-hour cap which is ridiculously low, but maybe cap it at 3 hours and at that point you use it as a learning experience.
Just going to have to agree to disagree. I will say again I used to work in a shop this is what I went to school for. I believe people should be paid for the work yes but you don't abuse your customers.
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